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5-Day DesignThinkers Global Bootcamp Week (Certificate)

The DesignThinkers Bootcamp offers a unique team of internationally recognized and highly experienced...

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1 Maand Online DT Fundamentals Training (Certificate)

Interactieve online cursus, waarbij je aan de slag gaat met tools en vaardigheden om innovatie op gang te brengen.

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2 Daagse Design Thinking Facilitatie Training

(Nederlands) Leer hoe je workshops optimaal begeleidt aan de hand van de principes van Design Thinking. In deze intensieve...

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3-Week Online Design Thinking Facilitation Course (Certificate)

Interactive way to learn how to facilitate with the opportunity to carefully reflect on your own skills as well as provide...

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2 Daagse Design Thinking Fundamentals Training

(Nederlands) In deze interactieve 2 daagse training maak je uitgebreid kennis met de principes van Design Thinking. Je gaat...

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2-Day Employee Experience Design Course (Certificate)

Design Thinking is entering the world of Human Resources Management more and more. This 2-day program will bring you...

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1 Daagse Training Customer Journey Mapping

(Nederlands) In deze 1 daagse training leer je de basisprincipes van de Design Thinking tools en terminology. De focus ligt hierbij op...

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“De training met professionals uit de top van het Design Thinking vakgebied en de praktische benadering hebben mijn werk als human-centered design-consultant verrijkt. Een prachtige ervaring.”

Alexander Faga, Swisscom

Cases

DT in Financial Services

How can we support ING in a human-centred way improving services in the financial industry?

ING is preparing for the future whatever the speed of change. With facilitation of DesignThinkers we accelerated an innovation process that embeds the users’ perspective in product & service development and successfully combining Lean, Agile & Scrum with Design Thinking. In order to enable ING to bring relevant solutions to the market faster.

ACCELERATORS, CAPABILITY & TEAM BUILDING
1000+ PEOPLE REACHED
THE NETHERLANDS, SPAIN, GERMANY & ROMANIA

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CJM for Hospitality Services

How can we improve the service delivery by using customer journey mapping as a redesigning tool?

The main objective for DesignThinkers included training and coaching a team of marketing specialists and managers of MOS Burger. Providing facilitation for qualitative research in a co-creation setting and designing new innovative future customer journey scenarios. To underpin its focus on helping the Taiwanese service industry become more innovative.

QUALITATIVE RESEARCH & CJM DEVELOPMENT
500+ PEOPLE REACHED
TAIWAN & JAPAN

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Human-Centered HR Approach

How can we stimulate the employee experience within Randstad to optimize client relationships?

Randstad brings clients back in the spotlight by opening The Kitchen, a creative space where employees can experiment with various ingredients to optimise the customer experience. Cooperation with DesignThinkers led to a solid foundation for a tailor-made training programme, including toolkit, followed by a long-term strategy and coaching on the job.

CREATIVE SPACE, CAPABILITY BUILDING & IMPLEMENTATION
350+ PEOPLE REACHED
THE NETHERLANDS

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DT in HR for Beverage Industry

How can we support the Global Coca-Cola HR Department in redesigning its employee services?

DesignThinkers facilitated the redesign of Coca-Cola HR & the employee ecosystem. How can we demonstrate a human touch in the digital world we work in? Resulting in improved service scenarios for hiring and on-boarding for new Coca-Cola employees worldwide. The main outcome is a set of prototypes & roadmaps on how to implement these pilots.

ACCELERATORS, PROCESS DESIGN & REMOTE COACHING
500+ PEOPLE REACHED
EMEA, USA & BALTIC STATES

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DT in Luxury Retail

How to improve the Cartier employee experience adapting to their functional & emotional needs?

The employee journey project involved relevant stakeholders from the different departments of the Cartier global organization. In order to allow the co-creation of shared solutions and their active engagement. In a learning-by-doing manner, participants were guided through a design process that enabled them to visualise future scenarios.

DESIGN SPRINTS, CAPABILITY & TEAM BUILDING
150+ PEOPLE REACHED
AMSTERDAM, PARIS, MIAMI & NEW YORK

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Onze klanten

Meer over onze expertise

Op zoek naar een Design Thinking Professional?

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Maak kennis met ons team

“De DT Bootcamp is verfrissend, informatief en leuk. De juiste mix van theorie en praktijk waardoor het nooit saai was. De internationale context en deelnemers werkzaam in verschillende sectoren voeden je met unieke inzichten.”

Hans Buursink, Nationale Nederlanden

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Nieuwsbrief

De nieuwsbrief van de DesignThinkers Academy is de makkelijkste manier om op de hoogte te blijven van onze trainingen en events. Niet alleen van de DT Academy maar ook van onze leden in de DesignThinkers Community die wereldwijd werken op het gebied van Design Thinking en Service Design.

Met onze nieuwsbrief willen we je inspireren door middel van artikelen, publicaties en video’s. Wil je een bijdrage leveren? Neem dan gerust contact met ons op! We zijn altijd op zoek naar interessante content om te delen.